Casual Mall Traders FAQ

Why should I use netinsure?

Being an Insurance Broker, netinsure provides you with the professional and qualified advice that you need. As an Insurance Broker we act for you and not for the Insurer. In addition you get to talk to real people and not a computer or some kid in a cubicle who does not understand your requirements.

My shopping centre is not listed on the approved list. What can I do?

Please contact netinsure. We will then ask you for a copy of the Casual Leasing Agreement which will then be referred to the Insurer for approval. Once approved we can add to the list on the web page so that the application can be processed.

What is Public Liability Insurance?

Public Liability Insurance provides cover against any Personal Injury and / or Property Damage caused to third parties that occurs in connection with the conduct of your business.

What is Products Liability?

Product Liability Insurance provides cover against any Personal Injury and / or Property Damage caused to third parties that arises in connection with your products.

What cover options are available?

We provide options for 1, 3, 6 or 12 Months and Limits of $20,000,000.

Where can I obtain a quote?

Quotes can be obtained easily and in a matter of seconds via the Casual Mall Leasing link on the home page or simply click here to be redirected.

Who is the Insurer?

The Insurance cover provided for Casual Leasing via netinsure is ACERTA - Underwritten by Guild Insurance Limited. Fully authorised APRA approved local Australian Insurer operating since 1963. Further details can be viewed at

Who do I contact in the event of a claim or incident?

Please contact netinsure as soon as possible and we will advise what steps to take next. Never admit liability on behalf of the Insurer. They will take over and manage the claim and liase with all relevant parties.

What excess is payable in the event of a claim?

The applicable excess for any claim is $500.

How do I renew my policy?

All Casual Mall Traders Policies are NON Renewable. 28 days & 14 days from the expiry date of your current policy an email will be sent to you advising that your policy is due to expire and that if a new policy is required then you will need to apply again via

Where can I see the policy terms and conditions?

A copy of the Policy Wording (Product Disclosure Statement) is available on the website. A copy can be viewed by clicking here.

How do I receive my Policy Documents, Certificate of Currency and Tax Invoice?

All these documents will be emailed to you upon completion and payment of your application. They will be emailed to the address provided in your application. You can also print your documents via the web page at the completion of the application.

Do I receive a copy of my documents via post?

NO, all our documents are emailed to the address provided on the application. This is done so as to streamline our approach and to minimise the use of paper and adhere to our philosophy of being an on line service provider.

How do I make payment and is it secure?

Payment is made via credit or debit card at the time of application. We accept VISA, Mastercard and Amex. All payments are made through a secured payment facility operated by Thawte. We do not store or keep any credit card information.

Who do I contact if I have an enquiry about my application?

Contact netinsure on (02) 4633 6500 during office hours and we will answer any questions that you may have.

Can I cancel my policy?

Yes, your policy can be cancelled but no refund of premium is given. Any cancellation request must be made in writing to us via email, fax or post. We will not accept verbal requests to cancel a policy. All policy premiums are MINIMUM & NON REFUNDABLE.